Survey: Enterprises want to build trust, confidence in workplace AI

As enterprises ramp up AI adoption and spending, IT leaders want to build trust and raise confidence, according to an ABBYY survey published in August.  

IT leaders said more clarity around regulations, better compliance monitoring tools and proactive governance measures would ease concerns, the survey of 1,200 tech decision-makers found. 

More than half of enterprises have guidelines to ensure AI is used responsibly and 36% are in the policy planning stage. More than 2 in 5 are leaning on third-party guidance for responsible use.  

CIOs can help identify and bridge the gap between business goals and the technology’s constraints by setting realistic goals and implementing training initiatives.  

Technology leaders are resisting hype-filled promises of turnkey transformation and instead are emphasizing responsible adoption strategies.  

The trend extends across industries, from household brands to automotive manufacturers. Colgate-Palmolive, for example, is training every non-plant worker in basic AI principles, prompting, guardrails and ethical use by the end of the year as the consumer goods brand moves forward with AI adoption plans.