Becoming Conflict Competent

Conflict is often avoided, or dealt with in a passive manner. When ignored, conflict often escalates and can become polarizing. In this session, participants will gain insights for enhancing their natural responses to conflict, learn healthy communication styles, and build constructive behaviors to manage conflict.

This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.

Major topics covered in this course include:

• Levels of conflict
• Strategies to de-escalate conflict
• Distinction between miscommunication and conflict
• Responses to conflict
• Tactics to address, rather than avoid, conflict

Who will benefit:

Professionals leading a team or project, or will be in the future

This webcast is hosted on CPA Crossing platform. Attendees will receive instructions on how to attend the webcast via e-mail.