On-Demand Video
Professional Growth and Relationship Building
CPE:
1 PD
What sets someone apart from the crowd? In this module, we will answer that question by exploring relationship management skills, a necessary ingredient for standing out as a valued and influential team member. We will explore three steps in this process. First, we will look at the foundations of a good relationship. Second, we will explore how to identify and respond to business partner needs. And third, we will discuss expanding the relationship horizon.
In this module, you will learn about:
- Relationship skills
- How to build internal and external relationships
- The impact that strong relationships have on professional growth and advancement
On-Demand Video
Growing in Influence
CPE:
1.5 PD
Leadership is all about influence. Positional power comes from the authority associated with your title. This is what most people think about when they hear the word ‘leadership.’ But influential power, which comes because of the relationships you build, is really what drives success. Influence is how ideas, and professional services, are sold. It’s how you get individuals to buy into change, including getting the green light for projects and getting team members to adopt process improvement recommendations.
In this module, you will learn about:
- Building foundational skills to grow your influence
- Developing leadership skills through negotiating and consensus building
- Managing conflict and creating collaborative relationships