CPA Voice: 4 steps to having productive accountability conversations

Many leadership teams struggle with holding their colleagues accountable. Some report that they would rather avoid having the conversation and instead come up with a workaround. 

The problem is that those leaders then start to lose credibility with the rest of the organization, wrote Rich McLaughlin of McLaughlin Consulting Services in the Jul/Aug issue of CPA Voice. One reason these conversations are so difficult is because both people are emotionally primed to enter into it. The deliverer of the message is worried about the direction it may go, and the receiver can usually tell bad news is coming and can feel their defensiveness start to rise. 

Read the article available now in the Jul/Aug issue of CPA Voice.  

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