Careers at OSCPA

The Association

The Ohio Society of CPAs (OSCPA) offers a challenging and rewarding work environment, where you will be encouraged to learn, pushed to grow and empowered to suggest ways to enhance member value.

We are recognized as one of the nation’s top state accounting associations with members who work in public accounting, business and industry, government and education. With a staff of 40 and a $7 million operating budget, OSCPA enjoys the reputation, respect and influence of many national associations.

OSCPA advances the interests of its members through strong advocacy initiatives and a multi- faceted education program that keeps CPAs prepared to meet the challenges of an increasingly complex business and regulatory environment. The Ohio Society is located adjacent to the Easton Town Center shopping and dining complex in Columbus, Ohio. Home to The Ohio State University and top companies such as Nationwide Insurance and the Limited Brands, Columbus is a gem of the Midwest. It boasts a vibrant arts and business culture, tantalizing restaurants, great shopping, seasonal festivals, recreational and professional sports plus a diverse blend of neighborhoods that all contribute to its urban charm and family-friendly appeal.

The Ohio Society of CPAs offer a competitive compensation and benefits package that includes: 401k with company match, health, life and disability insurance, a wellness program that includes fitness center memberships, a generous professional development program for staff, a generous vacation and paid time off package, flexible work schedules and a telecommuting option.

The Ohio Society of CPAs is an equal opportunity employer.

OSCPA is committed to building and sustaining a multicultural working and learning environment where differences are valued and respected. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

Specialist, Learning Experience

This position will work directly with our members to actualize the MyOSCPA experience at the individual and organizational level. Additionally, the staff position will work with internal product sponsors to seamlessly administer learning products and services. This position will also support our member experience team to deliver exceptional customer service.

MyOSCPA and Experience Management

Supporting Sales, Marketing, and Revenue Generation

  • Administers MyOSCPA home page (featured learning, featured news, etc.) working with learning marketing and content team as necessary
  • Manages group access, course assignments, and registrations for organizational and group sales

Supporting Online Experience

  • Manages online product functionality (conferences, webcasts, on-demand) based on consultation with product owners, IT, and vendor
  • Performs CPE processes
  • Manages firm administrator use of MyOSCPA
  • Manages digital badging and other MyOSCPA experience features
  • Performs second-line customer service and support
  • Resolves MyOSCPA (LMS) service issues in a timely manner and maintains customer support ticketing system
  • Tests system updates and functionality fixes prior to placement into production
  • Vested Learning operational administration

Supporting Content Delivery

  • Administer dispatch packages (inbound/outbound) content
  • Conducts third-party webcast file management
  • Manages virtual distribution of participant (and other supporting) materials for all learning events whether event is in-person or online
  • Aptify product update / maintenance on a monthly, quarterly, and annual basis (product rollforward, deactivation, closure)
  • Coordinate quality testing of on-demand courses working with vendors or OSCPA staff as necessary to address any identified issues

Supporting Member Experience (As Assigned)

  • Assist with member database maintenance to ensure that member information is accurate and accessible
  • Efficiently troubleshoot and resolve assigned member issues with an appropriate prioritization lens
  • Initiate outbound calls to build and maintain relationships

Product Support (Live Events)

  • Support the experience component of live events which may include event day logistics and operations, webcast moderation, and MyOSCPA assistance and tutorials
  • Perform attendance reconciliation

Requirements

  • Commitment to excellence in customer service and maintaining a professional presence. 3+years customer service experience. Able to build and maintain client relationships with a diverse group of people
  • A self-starter, comfortable working independently and collaboratively in a team environment.
  • Strong problem solving and troubleshooting skills encompassing operational processes and customer-facing systems. Comfortable with finding resolutions for unstructured customer and system issues.Able to document and effectively communicate and enable first-line resolution of these issues
  • Excellent organizational and communication skills with strong attention to detail. Must be able to manage multiple projects/tasks simultaneously, track deadlines & milestones and communicate status. Must communicate and manage change effectively in an environment experiencing constant disruption to fundamental business models
  • Willingness to learn relevant software/technologies including learning management systems, customer relationship systems, and business intelligence and sales management tools
  • Knowledge and proficiency in current Windows operating systems, current Microsoft Office products, and general knowledge of customer database applications

Current and Past Roles Might Include

  • Project Coordinator
  • Customer Support Specialist
  • Tier-II Support
  • Client Support
  • Customer Success Lead
  • Account Specialist
Interested candidates should send resume to learning@ohiocpa.com.