4 financial services CX trends to watch for 2024 

Here are some of the top customer experience trends that will define the financial services industry in 2024 and how technology can help meet these challenges. 

Overdraft fees now in CU call reports reveal a declining trend 

For the Top 10 credit unions, overdraft and NSF fees range from zero to 0.48% of average assets. 

Agencies issue guide to assist community banks to develop and implement third-party risk management practices 

The guide offers potential considerations, resources, and examples through each stage of the third-party relationship and may be a helpful resource for community banks.  

CFPB Rule 1033 will hasten shift to open banking in U.S. 

Back in October, the Consumer Financial Protection Bureau made public a new rule about data and data sharing that one expert predicts will hasten the shift to open banking in the United States and represents a move toward “consumer empowerment.”