Local firm management news from around the web: May 31 – June 3, 2021

Written on Jun 03, 2021

How to talk to employees about reopening
As more individuals are getting vaccinated, business leaders need to shift their thinking from the abstract question of where employees will work to the reality that there is a specific day on the calendar that some kind of return to the office will actually occur. 

What defines an awesome client experience?
Clients rely on your services and advice for their continued success and growth. But have you ever thought about what their experience is like when they work with your firm? Here are common factors that prevent many firms from delivering a top-notch experience for their clients at every touch point.

Taxpayers seeking answers about missing unemployment insurance tax refunds
On May 14, the IRS announced that tax refunds on 2020 unemployment benefits would begin to be deposited into taxpayer bank accounts within the week. But 13 days later, the deposits still have not materialized for many, angering those who are counting on the funds.

How to fix a relationship with a "bad" client
Clients who come across as unreasonable and demanding are really just fearful and confused. It’s our job to help them overcome those traits and transition them from a “bad” client into a good client. This will both improve relationships and increase your client retention rate. How do we do this?

Tech Corner – Brain implants let paralyzed man write on a screen using thoughts alone
Researchers combine neural implants with AI to develop a "mindwriting" system that converts imagined writing to text on a screen.

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