Local firm management news from around the web: March 4 – 8, 2019

7 ways to find out what clients think of you
What if we could eavesdrop on a conversation our client was having about us with another business owner? Are they recommending us? Maybe they’re actually complaining about us. Here are seven ways to know what our clients really think about us.

H&R Block agents took ‘empathy training’ to handle people upset by smaller tax refunds or surprise tax bills
Accountants are investing in customer service as the average tax refund has dropped 8% and 4.6 million people are expected to owe money this year.

State-by-State Guide to the Taxability of Digital Products
Sales tax laws don’t always keep up with the times. Although more and more of us now use digital products in our work and fill our free time with ebooks, Spotify, and Netflix, many states still don’t tax their sale or rental of these products. That’s steadily changing.

Marketing 101 for accounting firms – advice from the experts
Marketing is a crucial part of building any business, but one with which accounting firms often struggle. Many cite bringing in new clients as the top challenge to growing their business.

Tech Corner – More password-less logins are coming to Android
Collaboration between Google and the FIDO Alliance could let Android users authenticate their identity through methods that don't involve passwords.