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Business owners increasingly worry about payment fraud, survey finds

Written on Jul 19, 2024

Small businesses are increasingly concerned about payment fraud. 

That’s according to a small business survey from KeyBank. Nearly 2,000 small-to-medium size businesses with annual revenue of less than $10 million were surveyed. 

The top concern among survey participants was payment fraud of various types. Forty-four percent were worried about unauthorized transactions or unauthorized electric fund transfers, 37% were concerned about identity theft, 28% said malware and ransomware attacks were their biggest concern and 27% were worried about phishing and email scams. 

Aside from fraud, the survey found that the top three anticipated economic challenges in coming months include high overhead costs, delayed payments from clients or customers, and fluctuating revenue. But businesses remain confident in their ability to weather challenges, with 65% of small business owners saying they feel confident they could fund their operating expenses for one month with their cash reserves if an unexpected need arose.