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Congress calls on IRS to address backlog ahead of 2023 tax year

Written on Aug 19, 2022

More than ninety members of Congress signed a bipartisan, bicameral letter endorsed by the AICPA to IRS Commissioner Charles Rettig to take additional action ahead of next year’s tax season. 

The letter states, “…we believe that the IRS must take additional steps to improve customer service issues, decrease processing delays, and work-down the backlog of paper returns and correspondence by continuing the maximum use of overtime and surge teams, as well as the continued suspension of automated notices and collections—which have been critical in reducing pandemic-related tax return and correspondence backlogs. Additionally, the IRS must improve its recruitment and retention efforts to adequately address the backlog and increase levels of taxpayer service.” 

On July 11, 2022, the AICPA submitted a letter to the Department of the Treasury and the IRS calling on them to do more to ensure that taxpayers and practitioners are not subjected to another disastrous tax filing season in 2023.  

The letter from Congress cited a report by the National Taxpayer Advocate stating that the paper return backlog increased by 1.3 million from the same point as last year and that the IRS was only able to meet 12% of its hiring goals for customer service representatives.