How to get past discussions to solve your organization’s problems

Written on Jul 30, 2020

By Jessica Salerno, OSCPA senior content manager

It’s not much help to identify an issue that’s hindering your business if it isn’t solved. Unfortunately, many leaders fall into that common trap.

“Many great leadership teams want to discuss the heck out of an issue,” said Crystal Faulkner, CPA and chair-elect of the OSCPA Executive Board. “But very rarely do they solve anything.”

Faulkner is presenting “Traction: Get a grip on your business to generate faster results,” at the Dayton Accounting Show, where she’ll cover how to move past the initial discussion phase and offer tools for teams and leaders to help their company solve issues and achieve their goals.

“This whole process is about teaching leadership teams how to be problem solvers, and thereby helping their issues go away forever,” she said.

Faulkner, the partner and Cincinnati market leader at MCM CPAs and Advisors, said she’s passionate about the topic because, as a business owner herself, she’s had the experience of the leadership team working hard but not working in tandem or toward a common goal.

“This process allowed the leadership team in our organization to collectively decide what our vision was,” she said.

The components of the process consist of vision, people, data, issues, process and traction. Faulkner said no matter how well your organization is run, there are always issues that will need to be solved.

“All of the problems, the challenges, the opportunities that maybe you haven't realized yet – they all are a direct result of weaknesses in one of these six key components,” she said.

One of the tools that can help teams address these issues is the “vision-traction organizer.” Faulkner said it’s a two-page document where the leadership team together answers eight questions about their vision for the organization. It’s simple and straightforward and gives leaders a foundational resource as they move forward in making decisions for the business.

“The leadership team needs to come together with the business owner, and they've got to buy into the fact that they were also part of creating vision,” Faulkner said. “You're just going to have a lot greater commitments and greater accountability. And – ultimately – a lot greater results.”

Hear from Crystal Faulkner at the Dayton Accounting Show or any of the fall accounting shows. Register here.

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